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How To File An Injury Claim Against A Business

Home >Blog > How To File An Injury Claim Against A Business

September 3, 2025 | Robert Bohn, Jr.
How To File An Injury Claim Against A Business

Introduction

Accidents in stores, restaurants, or offices can leave you dealing with medical bills, missed work, and pain. If you’ve been hurt, you may have the right to file an injury claim against the business. The process involves several important steps. It begins with reporting the incident to the business and gathering evidence at the scene. From there, you’ll need to seek medical treatment and keep thorough documentation of your recovery. The claim is then filed with the business’s insurance, followed by negotiations for a fair settlement, and, if necessary, legal action. Understanding these steps and potential obstacles gives you a clearer path toward building a strong claim and securing fair compensation.

Steps to File an Injury Claim Against a Business

Filing a claim involves several important steps. Each one builds on the last, helping you gather evidence and present a strong case.

1. Report the Incident Immediately

The first step is to let the business know what happened. Ask to speak with a manager or owner right away and request that an incident report be completed. If the business provides a written form, ask for a copy. Reporting quickly creates a record of the accident, which makes it harder for the business to later deny it occurred.

2. Gather Evidence

Evidence is the backbone of an injury claim. Take photos of the scene, including any hazard that caused the injury, such as a wet floor without a warning sign or a broken step. Collect the names and contact details of any witnesses. If possible, preserve any physical evidence, like clothing or shoes damaged in the fall. The more evidence you have, the stronger your claim will be.

3. Seek Medical Treatment

Even if your injuries seem minor, it’s important to be evaluated by a medical professional. Some injuries, like concussions or soft-tissue damage, may not show immediate symptoms. Prompt treatment protects your health and creates medical records that link the injury to the incident. These records are vital when the business’s insurer reviews your claim.

4. Document Everything

Beyond medical bills, keep a personal record of how the injury has affected you. Write down daily pain levels, physical limitations, or activities you’ve missed because of the injury. Save receipts for medications, medical equipment, or travel to appointments. Documentation shows not only what happened but how it continues to affect your life.

5. File the Claim

Most claims against a business are handled through its liability insurance. You or your attorney will file with the business’s insurer, providing medical records, receipts, and your account of what happened. The insurer then reviews the claim and may investigate. Having complete evidence from the start reduces delays.

6. Negotiate a Settlement

Insurance companies often start with low settlement offers. These initial numbers may not cover future medical needs or lost income. Review every offer carefully, and don’t feel pressured to accept quickly. Negotiation is a normal part of the process, and stronger evidence typically results in higher offers.

7. Consider Legal Action if Necessary

If settlement talks stall or the insurer denies liability, the next step may be a lawsuit. Filing a civil suit doesn’t always mean going to trial. Many cases settle before reaching court. But filing shows you’re serious about pursuing full compensation, and in some cases, trial is the only way to achieve a fair result.

Common Challenges When Filing Against a Business

Even when you follow the steps correctly, injury claims against businesses aren’t always straightforward. Some common obstacles include:

  • Disputes Over Fault: Businesses may argue that you were careless or that the hazard was obvious, reducing their responsibility.
  • Insurance Pushback: Insurers often downplay injuries or claim they aren’t as serious as reported.
  • Lack of Witnesses: Without people to back up your account, it may come down to your word against the business’s.
  • Delayed Medical Care: Waiting too long to see a doctor can weaken the connection between the accident and your injuries.
  • Evidence Disappearing: Hazards can be fixed quickly after an accident, making it harder to prove conditions were unsafe.

Understanding these challenges in advance prepares you to address them and avoid mistakes that weaken your case.

Conclusion

Filing an injury claim against a business is not a single task but a series of steps that strengthen your case. It begins with promptly reporting the incident and gathering evidence, followed by seeking medical care and keeping detailed records. From there, the claim is filed with the business’s insurer, settlement negotiations begin, and if those fail, a lawsuit may be necessary. Challenges often arise, such as disputes over fault, pressure from insurers, or a lack of witnesses, but they don’t have to derail your case. 

With the guidance of Golden State Lawyers, you can navigate each step with confidence, overcome obstacles, and pursue the compensation you need to recover and move forward.

Robert Bohn, Jr.

Attorney

Robert Bohn, Jr. Author Image

For more than 40 years, the lawyers at Robert Bohn, Jr. has dedicated their practices to personal injury law, representing people who have been injured or damaged due to the negligence or carelessness of others. For most people, handling a personal injury claim can be complicated and stressful.

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Table of Contents

  • Introduction
  • Steps to File an Injury Claim Against a Business
  • Common Challenges When Filing Against a Business
  • Conclusion

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333 W. Santa Clara Street Suite 620,,
san jose, CA
333 W Santa Clara St #620,
San jose, CA
333 W. Santa Clara Street Suite 620,,
san jose, ca
333 W. Santa Clara Street Suite 620,,
san jose, CA
333 W. Santa Clara Street Suite 620,,
San jose, CA
333 W. Santa Clara Street Suite 620,,
San jose, CA
333 W. Santa Clara Street Suite 620,,
San jose, CA
333 W. Santa Clara Street Suite 620,,
San jose, CA
Golden State Lawyers
333 W. Santa Clara Street Suite 620,
San Jose, CA 95113
408-279-4222
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